Cancellation + waitlist Policy

YOU ARE ABLE TO CANCEL & RESCHEDULE YOUR BOOKING UP TO 8 HOURS BEFORE YOUR CLASS ON OUR WEBSITE OR APP.

CANCELLING/CHANGING A CLASS

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PLAY PILATES SOCIAL CLUB REQUIRES A 8 HOUR NOTICE FOR ALL CANCELLATION AND SCHEDULE CHANGES. IF REGISTERED FOR A GROUP CLASS, ALWAYS CANCEL THROUGH THE APP. FOR PRIVATE SESSIONS/APPOINTMENTS, EMAIL THE STUDIO AT PLAYPILATESSOCIALCLUB@GMAIL.COM

 

WAITLIST

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IN THE EVENT A GROUP CLASS IS FULL, THE APP WILL OFFER YOU TO “JOIN WAITLIST”. IT IS THE CLIENT’S RESPONSIBILITY TO MANAGE THEIR OWN BOOKINGS, INCLUDING WAITLISTS. 

YOU CAN GET OFF A WAITLIST UP TO ONE (1) HOUR BEFORE THE START OF THE CLASS TO AVOID AUTOMATICALLY BEING ADDED TO A CLASS. THE MOST UP-TO-DATE AND ACCURATE WAY TO SEE THE STATUS OF YOUR CLASS IS BY CHECKING AND REFRESHING THE APP, IF YOU DO GET INTO A CLASS YOU WILL RECEIVE AN EMAIL.

 

LATE CANCEL/NO SHOW PENALTY

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IF A CLASS OR APPOINTMENT IS CANCELLED WITHIN THE 8 HOUR PERIOD, THE CLASS PASS IS FORFEITED. IF THE CLIENT IS AN UNLIMITED MEMBER, THE LATE CANCEL FEE IS $25 PER LATE CANCEL. 

 

THE LATE CANCEL FEE APPLIES TO CANCELLATIONS INSIDE THE 8 HOUR WINDOW, AS WELL AS A “NO SHOW” /WHEN A CLIENT DOES NOT SHOW UP FOR THE CLASS.

 

ILLNESS

PLEASE DO NOT COME TO CLASS IF YOU ARE SICK. IF YOU ARE BOOKED FOR A CLASS AND BECOME ILL WITHIN THE 8 HOURS LEADING UP TO THE CLASS, CANCEL YOURSELF FROM THE CLASS VIA YOUR APP IMMEDIATELY. THIS WILL ALLOW THE NEXT PERSON ON THE WAITLIST TO BE ADDED TO THE CLASS RIGHT AWAY.

 

THEN SEND THE STUDIO AN EMAIL WITH THE DETAILS/REASON FOR YOUR CANCELLATION. WE ASK THAT YOU CANCEL CLASSES FOR THE NEXT 3 DAYS. WE WILL BE ABLE TO WAIVE THE LATE CANCEL FEE FOR ILLNESS, HOWEVER WE CANNOT WAIVE THE FEE FOR MULTIPLE BOOKINGS IN ONE WEEK IF A CLIENT IS SICK. IT IS BEST TO CANCEL FUTURE BOOKINGS AND RE-BOOK WHEN FEELING BETTER AGAIN TO AVOID LATE CANCEL/NO SHOW PENALTIES.